Shipping, Exchanges & Returns
Mimi et Toi takes great care in making sure your order arrives safely. All orders are shipped with PostNL and/or their international partners. Mimi et Toi offers free shipping for:
The Netherlands – Orders over €150 euros
Europe – Orders over €200 euros
Rest of World – Orders over €200 euros
If shipping costs do apply, these vary depending on the shipping location:
For orders delivered to an address outside the European Union, delivery may take longer due to handling time at customs. In addition, customs duties may need to be paid when receiving the package. MIMI ET TOI is not responsible for these costs.
When your order has been shipped, you’ll receive an email with Track and Trace information with which you can follow your parcel’s journey to your doorstep. To protect your parcel, MIMI ET TOI insures all packages against unforeseen damages and/or theft that may occur during the shipment process.
Note for shipments to Norway – Shipments are delivered directly to a Posten Norge Post Office / Package Point. You will be notified of this per post/email/SMS. Make sure to fill out your correct contact details during the order process to receive notifications on your delivery. Your MIMI ET TOI package will be stored at a Posten Norge facility for 14 days, after which it will be returned to MIMI ET TOI.
Note for shipments to Sweden – One delivery attempt is made for every shipment, of which the receiver is updated per post/email/SMS. If unsuccessful, the package is delivered to a Post Office/Package Point (DPD), or the receiver can schedule a second delivery attempt (PostNord Sverige). To stay up to date on delivery, please make sure to provide the correct contact information during the order process.
Note for shipments containing interior and furniture – The shipping thresholds of €150 and €200 euros, as well as the shipping fees mentioned above, are not applicable. But to place your order, please select any shipping method available for your delivery address. You will be contacted after you have placed your order to correctly arrange shipping and the corresponding handling of shipping fees (and customs duties if outside the European Union).
If you have questions about the shipping of your order, please send an email to firstname.lastname@example.org stating your order number, and we’ll get back to you as soon as possible.
Returns & Exchanges
You can return your item(s) if it does not match your expectations or preferences. This is possible within 14 days after receiving the order.
Returning an article is only possible when the article:
is in an undamaged state
is not worn and/or used
includes the original and undamaged packaging
MIMI ET TOI reserves the right to refuse returned items if they do not meet these requirements. Unfortunately returning of all loose items such as beads, charms etc. is not possible.
Please follow below steps to return your item(s):
- Fill out the Returns Form that came with your order.
- Add the Returns Form and the items you would like to return to your return package and make sure it’s sealed properly.
- Send the return to:
MIMI ET TOI
Returns & Exchanges
1074 EC AMSTERDAM
Please keep in mind the following:
- Without a completed Returns Form, we will not be able to process your return correctly.
- You can return an item within 14 days after receipt.
- The shipment costs of a return are your own responsibility.
After the return arrives at our office and is checked, you’ll receive your refund via the same payment method that you chose to complete the order. You will receive a notification of this per email. Refunds will be transferred back to you within 7 days after we check the returned item(s).
If you would like to exchange an item, please return the items you wish to exchange and place a new order for the items that you want. Only in this way can we guarantee availability of your desired items. You can find more information on how to return an order under the section ‘Returns’.