For all orders under €175, Mimi et Toi charges shipping costs. The amount of the shipping costs depends on the shipping address.
Standard shipping in The Netherlands: €5
Registered post in The Netherlands: €8.75
Registered post in Europe: €15
Registered post in the rest of the world: €25
Please note that packages sent by Standard Shipping are not insured against loss or damage.
For Standard Shipping, the customer is responsible for the shipment. In case of registered mail, Mimi et Toi is responsible up until the delivery.
For orders over €175, Mimi et Toi offers free registered shipping.
Returns & Exchanges
You can return an article if it does not match your expectations or preferences. This is possible within 7 days after payment.
The return and/or exchange of an article is only possible when the article:
- is in an undamaged state
- is not worn and/or used
- includes the original and undamaged packaging
Mimi et Toi reserves the right to refuse returned items if they do not meet these requirements.
Unfortunately returning of all loose items such as beads, charms etc. is not possible.
If you would like to return and/or exchange an item, you can send it to:
MIMI ET TOI
1074 EC AMSTERDAM
Please don’t forget to include the following information:
- The order number
- Your name
After the return/exchange arrives at our office and is checked, you will receive your refund in the same way that you purchased the order. You will receive a notification of this per email. In case of an exchange, the new item will be shipped to you, for which you will also receive an email notification.
Please keep in mind the following:
- Return costs are your own responsibility.
- The refund will be transferred back to you within 7 days after we check the jewelry/leather goods.