The General Terms and Conditions of Mimi et Toi apply to all the offers, orders, products, agreements and deliveries of Mimi et Toi. By ordering an product you agree to these conditions.
2. Agreement and Order
2.1 The agreement becomes binding at the time you place your order in the online order form. After you paid, Mimi et Toi will process your order. Until that time Mimi et Toi will remain full owner of the articles.
2.2 To confirm your order you will receive an e-mail to the e-mail address you provided.
2.3 Images from the website can be slightly different from reality. Mimi et Toi jewelry is handmade and the jewelry is mainly made of natural materials such as semi-precious stones, wood, shell etc. Sometimes your article can show a little difference in the finishing touch.
2.4 All prices of the items are displayed in Euro and including VAT and excluding shipping costs.
2.5 Mimi et Toi has the right ro change text and images on the website, without giving notice first.
3. Shipment Costs and Transport
3.1 Mimi et Toi may charge shipping costs for sending an order. These costs depend on the value of the shipment and the location of the delivery address. What are the shipping costs?Standard Shipping in The Netherlands: EUR 5,50
Registered Post in The Netherlands: EUR 7.70
Registered Post in Europe: EUR 11
Registered Post in the rest of the world: EUR 16
For orders over EUR 100, Mimi et Toi offers free shipping in the Netherlands. For orders over EUR 150, shipping is always free, no matter where in the world the delivery address is located. In addition, orders over EUR 150 are always sent per Registered Post. If your order is under EUR 100, but you would like it to be shipped via Registered Post anyway, please let us know by including a comment during the order process on our website.
3.2 For Registered Post, Mimi et Toi is responsible. For Standard Shipping the responsibility will be transferred to you.
4.1 Mimi et Toi will send the order as soon as possible after payment. Within 7 days after payment, the order will be delivered (this applies to the Netherlands). If this isn’t possible for example the article is out of stock, you will receive immediately a message.
5. Payment en Payment Methods
5.1 At Mimi et Toi you can choose from three secure payment methods: iDeal, Paypal, Credit Card. Alternatively, you can also pay when you pick up the parcel.
6. Returns and Exchange
6.1 If you want to return or exchange an article you can do this within seven days after payment. The return and Exchange of an article is only possible when the article:
-is in undamaged state,
-is not worn and/or used,
-includes the original and undamaged packaging. Mimi et Toi reserves the right to refuse returned items.
SALE items are not returnable for exchange or refund.
Unfortunately returning of all loose items such as beads, charms etc. is not possible.
6.2 Items that will be returned or exchanged must be sent to:
MIMI ET TOI
1074 EC AMSTERDAM
The Amsterdam Chamber of Commerce: 34337873
VAT number: NL186692079B01
Do not forget to fill in the following information:
– The order number
– Your name
6.3 When your returned item is received and approved, you will receive your money in the same way as you ordered. You will receive an e-mail confirmation that the amount will be paid within a few days. Please note that the refund on the credit card always depends on your bank.
Mimi et Toi reserves the right to refuse returns that are not in the same condition as they were sent or items that returned beyond the prescribed period.
7.1 Mimi et Toi gives 30 days warranty on its article from the day that is mentioned on the invoice. The invoice is also your warranty so our advice is to keep it well.
Mimi et Toi does not give warranty for:
-Natural wear and tear
-Stains caused by perfume
-Water/paint damage of (bone) beads
-Parts that give off after contact with water
-Complains caused by misuse of the parts and/ or jewelry
8. Copyright Photo’s and Images
8.1 All photo’s and images displayed by Mimi et Toi are copyrighted. Without written permission from Mimi et Toi photo’s and images cannot be reproduced and publicity used.